Shipping to other countries

Has my order been dispatched yet?

Most orders are generally dispatched within 2 business days.  You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us and we can give you real-time information on whether your order has been dispatched or not.

My item arrived broken or damaged what can I do?

If your product is damaged then please take photos and a video, send them to us and we will arrange a new shipment.  

Can I cancel or change my order?

We always try our best to cancel your order, however, if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please do contact us ASAP. We will try our best to accommodate any changes if your order hasn’t already been shipped. Once your order has been shipped we will not be able to change the order.

My order is still not here please help?

If you order has taken longer than 7 days please contact us for an update.

What Is Your Return Policy?

We do not accept returns.

Why did I not receive a confirmation email after placing the order?

There’s a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.

I don’t have a tracking number, when will I get it?

When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us for an update on your tracking.